[Focus] ECCO, "Shoelace" Brings Great Trouble.

　　 Consumer Spend thousands of yuan to buy ECCO casual shoes, wear a shoelace for a month to break, find the after sale replacement shoelace, who knows once a month later breaks again, once again replaced, soon broke again. Consumers want to return, after sale personnel said shoelaces do not belong to the scope of three packages, do not return. Day 315 focuses on: ECCO, "shoelace" brings great trouble.

Shoes are essential consumer goods in our life. The appearance of a pair of shoes is beautiful, comfortable and wearable, which is a factor that many consumers consider when buying. Therefore, most of the complaints about footwear products are focused on glue, bottom and so on. However, not long ago, our program received a complaint from a consumer who complained that he was wearing a pair of shoelaces. Let's listen to Mr. Wu from Tianjin.

ECCO bought a pair of shoes, more than 1200 or more than 1300, and I forgot that in less than a month, the shoelace was broken. Then I said that your shoes might be of a quality problem, because I wore many pairs of shoes, including shoes of any brand, which never came into being. I could not tie my shoes. I could not stretch my shoes. Then I broke my shoes for a month. He said that this is not a problem. It's a matter of your use. You should tie your shoelaces carefully. I said that I would tie shoelaces from small to large. Then I said OK, I want to return these shoes, OK? He said no, he said this. Mr. Wu: last May, I was in Florence, Tianjin. really It's not in the range of three bags. I can't give you back. Later, he told me, I'll change a pair of shoelaces for you. You can try again. When you're in line, pay attention to it, because I live in the city and go to that place for a long time. That's all, but I ask him what to do if he happens again. He said that if this happens again, you'll come to us. I'll leave with my shoelace.

Mr. Wu believed that shoes had been broken in a month after shoelaces, which he had never met before. Even if he wore shoes, there was a problem. The shoelace was broken in a month. He still felt a bit odd. Nevertheless, Mr. Wu returned home with a new shoelace. But a month later, the new shoelace was broken again.

Last time, when he changed his shoelaces, Mr. Wu questioned the quality of the shoes. At that time, he proposed to return the shoes, but the salesman said, Shoelace The problem is not a product quality problem, and can not be returned. But this time, the shoelace was broken again for a month. Is this coincidence? Mr. Wu once again found the salesman theory of ECCO shoe store, and the salesmen were very quick to replace Mr. Wu with a pair of shoelaces, but the salesmen said that this is the last time to replace shoelaces, and the next time this problem occurs again, Mr. Wu is going to think of other ways. This time, Mr. Wu's request for shoes was rejected again. When things got here, they should come to an end. Mr. Wu felt that shoelaces had been changed two times. This time, even if there were problems again, he did not want to say anything again until two months later.

A pair of shoes, spent thousands of dollars, less than six months after wearing, three shoelaces, three shoelaces were broken. Even if shoelace does not belong to the quality problem of the shoe itself, it will still make people feel very upset. Mr. Wu was very angry. He liked the shoes of ECCO brand very well, wearing comfortably, wearing well, and of good quality. But this time, he was completely disappointed with the brand.

Mr. Wu said that these shoes were put on the shelf now, although he later spent 30 yuan to buy a pair of shoelaces of ECCO original factory, but his heart was always worried that when he would break his shoelaces and his shoes could not be worn. Until this year's eleven golden week, Mr. Wu went out to travel, and found out in a ECCO shoe store almost identical style with the shoes he bought. But unlike those shoes, the design of the shoe lace has been changed to the design of the elastic band, and the shoe has become the style that can be worn in a single sleeve. In addition, the appearance is the same.

Mr. Wu believes that the shoe he bought is not just a quality problem, but a design flaw. There are metal accessories on the buttonholes of the original laces, which are more sharp and may easily wear the shoelaces. And now the new shoe is considering this reason before changing the style.

Mr. Wu's suspicion is only a speculation, but he believes that if the shoe's design really has such a situation, should shoes be recalled, the problem of wearing feeling caused by design defects, and what should consumers do if they protect their rights? No one has given him a statement now.

In response to Mr. Wu's query, our correspondent contacted the customer service staff of ECCO brand. She said that at present, ECCO brand shoes are not recalled because of shoelace problems. Only serious situations such as breaking the bottom or changing the shoes with glue can be replaced. And Mr. Wu said that the change of money is actually a continuation of this type of shoes, the style of the laces and the style of the elastic belt are all there, and it is not because of the design defects that the money is changed.

Maybe, Mr. Wu's experience, many people will think it is a trivial matter, shoelace is broken, and a pair of shoelaces can be changed. It is not the problem of shoes themselves. However, Mr Wu's similar situation is not uncommon. Although a product has no problems with its own functions, the problems associated with accessories or accessories are actually affecting the use of the product. However, at present, the relevant laws do not have the three package regulations for accessories or matching, which is also a blank in the current legal supervision.

In fact, as the public is paying more and more attention to fashion, the styles of clothing and shoes are becoming more and more new, especially the accessories on clothes, such as drill buckles, rivets, bead embroidery, zippers and so on, which are becoming more and more diversified. However, the beauty of these accessories is beautiful, but it brings a lot of trouble to consumers. Small accessories are prone to fall, fade, deformation and other problems. It is often difficult to find the same accessories for repairs. Due to a zipper damage, a garment that consumers wear can't be worn and thrown away. In recent years, complaints about clothing accessories are increasing day by day. In addition to Mr. Wu's Shoelace problem, let's look at two cases.

Mr. Luo, who works in Beijing, bought a JACK&JONES brand fur coat in Beijing Longwei store, which spent more than 2000 yuan. After two months, they were placed. In winter, he took out his clothes again and broke his zipper carelessly. Mr. Luo took the clothes to the zipper to maintain the zipper. The salesperson of the shop counters said that the warranty period for the product was within 6 months from the date of sale, and Mr. Luo's clothes were no longer in the warranty coverage. And there is no similar spare zipper can be used for replacement, only manufacturers have stocking, maintenance needs consumers to contact their manufacturers. Helpless, Mr. Luo called the manufacturer, the other side said that the manufacturers will update their products every year, so as not to sell clothes out of date, so every batch of clothing is not in stock. There are not any inventory of clothing accessories such as buttons and zippers.

Not having a zipper has brought a lot of trouble to Mr. Luo: clothes are not convenient to wear, and they are not worn at all. But it is a pity that 2000 yuan clothes are not worn because of a small defect.

Small accessories on shoes are also prone to "status". Ms. Gu, a consumer in Jiangsu Province, spent less than a month wearing leather shoes for nearly 600 yuan. Shoes shop said that the style of the shoe manufacturers made only a batch, the ornaments are very difficult to match. In addition, the accessories on shoes are not included in the "three pack". Ms. Gu had to repair the shoes shop, and did not find the rivet with the appropriate color and size. Nowadays, shoes can only be shelved at home.