Workplace Communication: "Listening" Is Not Just Ears, But Also Eyes, Brain And Heart.

Learning and grasping the etiquette norms and skills of communication is an important prerequisite for our success in the workplace.

In a sense, the content of communication is important, but communication skills and etiquette should not be ignored.

Confucius said, "clever words are bright and fresh, but benevolent".

It can be seen that communication has been emphasized and promoted since ancient times.

Communication is the communication between heart and heart. Its main purpose is to achieve mutual interests and goals. It is a psychological tactic. It is very important in the workplace. Because you need to negotiate with others to reach the height of mutual needs. If you need to do one thing, you will encounter many people in your work, and it will be easy to help you. Others will be difficult to understand. At this point, communication is needed and communication will play a role as a bridge.

Invalid communication pairs

Employees and organizations are very harmful.

It can be said that communication is the core, essence and soul of modern enterprise management. Without communication, we can not know the truth, and we can not manage without knowing the truth.

In our work and life, we often regard one-way notification as communication.

In the process of communicating with others, whether you are one side and the other side, the effect is very bad. In other words, only two-way communication is called any one-way communication.

So another important characteristic of communication is that communication must be a two-way process.

In workplace interpersonal relationships and psychological communication, there is one of the simplest, but very effective.

That is smile.

Smiling is a very powerful communication language. It can not only shorten your distance from others, but also convey your feelings.

Of course, the smile seems simple, but also needs to pay attention to certain skills.

The importance of listening: getting important information; covering up your weaknesses; listening to good words; stimulating your partner's desire to talk; finding the key to persuasion; enabling you to gain friendship and trust.

effective

It can be defined as: in the dialogue, we integrate the input of sense, emotion and intelligence to seek the intelligence and emotional process of its meaning and understanding.

Instead of listening to the popular way of speaking, "listening" should also include eyes, brain and heart.

Conversation is not a way to vent one's feelings and emotions, but a cooperative process.

People of all ages, professions and positions have different tastes and different languages and habits.

Therefore, what kind of topic should be chosen in conversation and what language and tone should be adopted should be different.

Several things that need to be prepared for conversation include: clear the purpose of communication in mind; collect information about communication objects; choose the place for communication; prepare the procedures and time for communication; and draw up a schedule for communication.

When speaking, be sincere, natural and generous. Be kind and friendly.

The content of a conversation should be prepared beforehand. It should be open to the hilt to explain to him the purpose or purpose of conversation, or to quickly enter the subject after a few greetings.

That kind of gossip is a waste of time and annoying and even doubting your sincerity.

Don't interrupt others easily when talking.

As the saying goes, a word makes a person laugh, and a word makes a person jump.

Conversation is an important way to convey the feelings between people.

That is to say, the establishment of good relationship between people depends to a large extent on whether they are properly communicated in conversation.

Tips for conversation are:

Consider the words: civilized, courteous, and respectful. Use it more, please, thank you. You can use the words accurately, pay attention to the occasion, and choose the right way of expression.

The tone is right: the lower voice makes people feel friendly, gentle, and increasing affinity. Loud voice makes people feel harsh, threatening and easy to cause resentment.

Talk with others, don't use the tone of the request, don't ask the other person how to do it, don't always use some "you should..."

"You must be..."

"You must..."

"These words need to be spoken."

"What do you think?" wait.

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