How To Reduce Trouble By Opening Shop

Do not think that the default buyer address on the computer must be correct. In fact, it has changed a lot. I have been saying goodbye several times, suddenly asked if the address is in the computer. Addressee If we want to change, some say that the telephone number is changed. Suppose that if we did not ask clearly before, did we cause unnecessary trouble to each other? Standing on the position of serving the customers, we should take the initiative and have the obligation to remind that this is actually responsible for each other, not just the customers.

I had it because colour Very good, but it does not clearly indicate that it is necessary to buy black, so it has always been thought that buyers are buying the white ones, and the last buyers say that they should be black when they take the photos, because most of the novice sellers are concerned about the payment of the buyers, so the customers are saying that the color is wrong. At that time, I always thought that the customers were wrong, and then I looked at the customers' messages before I had nothing to say. In good faith and high quality service attitude, there was no reason to explain it. I would like to return the clothes and send a new one. Of course, the post and postage fees should be taken care of by myself. Whether the customers are going to shoot the right or wrong at the end, they must make the final confirmation so as to avoid unnecessary trouble and loss. Failure to make a mistake in the final confirmation, the buyer searched my YY was white, and during the conversation, the buyer felt black.

We must pay attention to the delivery address of the buyer. This I also eat several times of loss, I really have no experience, and I hope that other novice sellers pay attention to it. I now use Zhong Tong and Shen Tong, but there are relatively few websites in China, but the cost is relatively low, and the cost of the site is much more expensive. Considering the cost savings, I usually use the Internet, but at the beginning, I did not form an online enquiry site. The newcomer was just a novice who could not judge whether he could deliver it or not, so that he was told that he could not deliver it. He had to return to Shen Tong.

Make sure that every courier is delivered to the door. This may not be a lot of people, but I have to pay attention to it. I always thought that all the couriers would deliver their products to the door in person. Otherwise, how would they be called "delivery"? But I encountered such a thing. Later, the client asked me where the goods went. system Found that it has been signed, but the customer has not received any information, and no one answered the courier phone. It is strange that after many investigations, the courier put the things in the cell gate, and I was dizzy, and there was such a thing, so the sellers themselves must follow the tight express courier.

After delivery, we must confirm the delivery on the computer and the customer's express number. Generally, I have the habit of confirming the delivery, but once I forgot to confirm the package at noon, and I forgot to confirm it in the afternoon because I was busy with my work, so I could not confirm it at home in the evening. It was just the buyer who saw it at night. He thought I had not given him the goods, and it was a good explanation. Such a mistake can be avoided completely. We only need our work to be more careful. I also encountered such a buyer who was very refreshed and soon paid the bill, so I didn't finish your speech until the end of your speech. But in this way, it is necessary to do the homework of "hukou", or to give information to the buyers.

Refund depends on the integrity of each other to decide whether to collect money first, return the goods or refund the money first. First refund, stand in the interests of buyers, and the money is not in her hands, but in your Alipay, and if she sent back again, how can you guarantee that you will send another one to her? I need to give you a good time to communicate with customers, and then I will give her the clothes first, and then let her send her clothes. But I have heard a lot of such cases in the full understanding of the establishment of mutual trust talents. The sellers, in the light of their customers' sake, have withdrawn their money first, but they can not get the goods from the buyers. Anyway, I think that under normal circumstances, it is best to first receive the goods of the buyers and then refund the money, after all, buyers have the protection of evaluation and complaints. I think this is a dilemma for novice sellers. Is it to let buyers first return products or themselves?

Novice selling (buying) home should pay special attention to this point. When the transaction is at a critical moment, the seller (buyer) suddenly says that his Wangwang is out of order and can not be used. When you ask for QQ or other chat tools to talk, you should be careful, because when Taobao accepts the complaint, the chatting tool outside Wangwang is not judged as a judge. Therefore, there is no idea to update the kind-hearted selling (buying) home and leave no hidden danger for successful transaction or rush to purchase.