Clothing Shoes And Hats List Top Complaint In January 2015

Most complaints about clothing and footwear

According to statistics, 12315 command centers handled 1103 complaints of merchandise, including clothing, shoes, hats, household appliances, and general merchandise disputes among the top three.

In January of this year, Mr. Wang of Zigui bought a piece worth 350 yuan at a local shopping mall.

About 3 inches of hook wire appeared on the day of purchase, and merchants refused to pay for the reason of scraping the clothes.

After the mediation by the business sector, the merchant changed the same T-shirt.

According to the 12315 command center,

Footwear complaints are mainly concentrated in several aspects: first, there are quality problems in clothing and footwear, but once consumers question the quality of goods, businesses often refuse to return products on the grounds of affecting the second sale; two, there are sales counterfeiting and three no products at some fairs.

To remind the industry and commerce, it is necessary to purchase clothing shoes and hats in stores where the purchase channels are guaranteed. When buying clothes, we should see whether there are trademarks on the clothes, whether the factory names in Chinese factories are located and whether there are any ingredient labels on the products.

Inversion of burden of proof helps safeguard rights

According to statistics, in the fourth quarter, 12315 of the total complaints of household appliances were handled in 289 cities, mainly involving four kinds of commodities, such as air conditioners, televisions, washing machines and mobile phones. The problems reflected by consumers were mainly focused on the fact that operators could not strictly implement the "three package" responsibility and avoid the obligation of returning goods by procrastination.

The industry and Commerce Department said that the "inversion of burden of proof" in the new consumer law has greatly helped consumers safeguard their rights.

In December, Chen Popo, a citizen of Yidu, bought an old mobile phone in the area. The next day, the cell phone button was not working.

Chen Popo found the merchant to ask for a return, but the businessman said the key was Chen's "bad".

Law enforcement officers believe that whether artificial damage can not be based on businessmen's mouth, requiring businesses to provide relevant product certification.

After mediation, merchants changed the new machine for Chen Po Po.

Industrial and commercial reminds that if the operator can not submit sufficient evidence to prove that the goods are not of quality or the damage is caused by improper use of the consumer, the operator should bear the adverse consequences of inproving evidence.

However, the inversion of burden of proof is not exempt from the burden of proof of consumers. Consumers should also pay attention to preserving evidence in the process of consumption, which can prove that they have purchased controversial commodities, and that the goods can not be used normally or the service is defective.

There are more complaints about communication services.

In the third quarter, 12315 complaints were received from the service sector in the city, 586 of which were 175 complaints about communication services, ranking the first in the service category.

In January this year, Mr. Wang of Yichang handled a broadband business of a company, but the phenomenon of breaking the net appeared in less than half a month.

After calling the customer service phone, it has never been repaired.

After 12315 mediation, the businessman repaired the broadband for Mr. Wang on the day of the complaint.

Industry and Commerce said that disputes over communication services were mostly discontinued because of the fact that broadband was not used for any reason. Frequent use of the network was not smooth in normal use; mobile phone charges were opaque, and unsubscribe messages were difficult; without the consent of consumers, they were unauthorized.

Custom phone charge short message, collect information fee, fixed telephone tariff is more error, and the bill can not be inquired.

In this regard, the commerce and Industry Department reminded the public that when using the communication service, we should fully understand the contents and charges of the service, and not be confused by the dazzling package service or the money saving gimmick. We should be especially vigilant against unknowingly or bundled charging services, and keep good information about the contract and other votes so as to safeguard our rights.