Bozhou Branch Of Postal Savings Bank Set Up Standardization Of Service Etiquette

< p > to further build < a href= "http:// www.sjfzxm.com/news/index_c.asp" > employee < /a > good appearance and mental outlook, standardize service behavior, improve service quality, and create high-quality brand image, Bozhou branch of postal savings bank has recently conducted 5 training courses on service etiquette standard course, and 232 people including branch president, customer manager and business supervisor participated in the training.

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< p > training contents include service < a href= "http:// www.sjfzxm.com/news/index_c.asp" > etiquette < /a > and professionalism, appearance and dress, manners and manners, service language etiquette, reception service etiquette, lobby reception etiquette and "seven steps" flow, business environment 5S management, meeting etiquette, etiquette, etiquette, etiquette and banquet etiquette.

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< p > < < a href= < http:// > > > Training > /a >, the teacher will combine teaching, demonstration and scene drills. The content is comprehensive and vivid and flexible, so that the trainees have a deep understanding of personal image, appearance, and words and deeds.

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< p > a lobby manager said after training, through training, he realized that the details were perfect. For customers, a soft greeting, a recommendation that accords with the needs of customers, can make users feel good at home. He said that the standardized etiquette service should be applied to the actual work, so as to effectively improve the level of customer service.

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< p > in order to further enhance the service level and enhance the competitive strength, all aspects of environmental facilities specifications, post service management and network staff behavior standards are promoted in all aspects.

In July 9th, Xia County Union held 4 phases of training for civilized service etiquette.

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< p > through training, the first is to standardize the management of physical environment and facilities in administrative service area and business hall customer service area.

Make the environment clean, spacious and bright, prompt and clear, create a comfortable office environment for customers, and make them feel at home and respected.

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< p > two is to standardize post service management functions.

The functions of the person in charge of the network, the sales manager, the lobby manager, the teller, the customer manager and so on will be further defined, so as to achieve goals, direction and motivation, and actively do well in their work.

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< p > three is standard reception etiquette.

The service training for all employees in the county was conducted according to the classification of teller, customer manager and management personnel.

Further standardize the hospitality etiquette, enhance the staff's sense of service and competitiveness.

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