Telephone Etiquette For Business Etiquette

(1) when a normal bell rings, it should answer the phone in time. If the bell rings four times, it will be impolite to pick up the phone again. When you pick up the phone, you should say, "sorry to have kept you waiting."

(2) generally speaking, after you pick up the microphone, you should say "hello".

(3) introduce yourself again. Can I help you?

(4) seriously Listen for The other party's phone content, when you listen to the phone, should say "yes, good" and so on, let the other party feel that you are seriously listening, do not interrupt the other party's speech.

(5) if the other person is not looking for you, you should be polite and ask the other person to "wait". If you can't find the person you hear, you can automatically provide some help. "Do you need me to tell you?"

(6) if the other person asks for telephone records, he should immediately take out paper and pen for recording. Telephone records: WHO, WHOM, What, Why, location and time (When).

(7) when the phone is over, wait for the other party. Hang up Hang up later is better, do not hang up hastily, even the voice of the other side down, hang up. Don't talk too loud, so as not to make people feel rude.

(8) when you encounter a wrong phone call, you should be polite and don't say "how to fight."

(9), Answer the phone Try not to do anything else. If you have something to do in the middle of the road, you must walk away, and the time should not exceed 30 seconds.