Footwear Industry Normal: Special Goods Are Not "Three Packages".

Recently, many citizens have reported that many special products and discount products of many merchants in provincial capital cities do not give "three packages" to consumers.

In order to understand the implementation of the three package of special stores, the reporters visited the major brand sales outlets in the provincial capital.

Reporter experience classic Paul: special price is not "three packets" do not buy arbitrarily.

At 9:10 on November 6th, the reporter came to the classic Paul store of Pro Xian street in the provincial capital, and just entered the shop door. A salesman immediately came up. The reporter said he wanted to buy a jacket for a more than 50 year old man.

The salesman led the reporter to the jacket area. He took a man jacket with a price tag of 1690 yuan and recommended it to a reporter. The reporter shook his head and asked if he had a special jacket. The salesman went to the special price area and picked up a khaki jacket and handed it to the reporter. He said that it was the classic version of last year, and there were only two pieces left, and the special price was 300 yuan.

The reporter said to the salesperson: "why can't we try it out because the person is not there? Why can't it be replaced?" the salesperson told the reporter: "all the special items here will not be replaced."

The special price itself is a loss of money, it can not be as good as the price of goods can be "three packets".

Customers can't buy them. "

Yi Kang: the company stipulates that the special goods are not "three packages".

At 10:20, the reporter came to the Er Kang store located on Pro Xian street. The reporter went around in the special shoe area, and saw a woman with a special price of 298 yuan.

So they called the salesmen in the store.

The reporter consulted the salesmen, "shoes are bought for mothers. If the shoes are not suitable, can they be replaced?" the salesperson told the reporter with a laugh that special products do not enjoy the "Three Guarantees" service.

To this end, the reporter called the customer service phone call of Er Kang, the staff of the connection said that the discount items and special items in the store were mostly over the season or backlog.

In order to reduce inventories as much as possible and recover costs, they can only be processed at cost price or even below cost. Merchants do not earn money, so they are not "three packets". This is the norm of the industry.

Red Dragonfly: no three bags, but quality problems can be maintained.

10:40, reporters at the door of the Red Dragonfly Pro Xian shop saw the "lowest 50 percent off" advertising sign is particularly eye-catching, the reporter picked up a price tag of 699 yuan special area.

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The reporter asked the salesperson, "if you are not satisfied, can you return the goods?" sales personnel said that the special price and the discount commodity must not be returned or replaced.

The reporter then asked what if the quality problems occurred in the short run of the special products, the salesperson replied, "our products should not have any quality problems.

In case of quality problems, you can take merchandise and invoices to shop for repairs.

Subsequently, the reporter visited Liu Lane commercial street, including

A number of brand clothing shops such as dyeing men's clothing and Tai Zi long have come to realize that these brand stores perform the rules of "no refund for special products".

The consumer association must respond to all goods by implementing "Three Guarantees".

At 15 o'clock in November 6th, the reporter made a call to 12315 consumer complaints, and consulted the customer service staff of Taiyuan Consumers Association for the implementation of the "three package".

The staff told reporters that all merchandise sold on the market, including discounted goods and special goods, should implement the policy of "Three Guarantees (package, replacement, Bao Xiu)".

And told reporters about the contents of the "Consumer Rights Protection Act", and told that the contents of the invoice were "no refund or no change".

The reporter also consulted the Taiyuan industrial and commercial bureau on the "three package" situation of a special commodity. A staff member of Chen said that according to the fiftieth provision of the consumer protection law, businessmen should be ordered by the administrative department for Industry and commerce to make corrections for the repair, rework, replacement, return of goods, the amount of goods to be filled, the refund of goods and services, or the compensation for losses. The administrative department for Industry and Commerce shall order them to make corrections. They may, according to the circumstances of the plot or the joint warning, confiscate the illegal gains, impose a fine of 1 times or more than 5 times the illegal income, confiscate the illegal gains, and impose a fine of less than 10 thousand yuan.

If the circumstances are serious, it shall be ordered to suspend business for rectification and to revoke the business license.

Chen surnamed staff reminded consumers that if merchants refused to discount the sale of goods and carry out the package, consumers could complain to the industrial and commercial 12315 command center or consumer association.