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Discount Clothing Defects &Nbsp; Industrial And Commercial Rights To Win The Hearts Of The People.

2012/3/7 14:01:00 28

Yesterday, a hurried telephone ringing broke the quiet of the 12315 consumer complaint reporting center of Guang'an industrial and commercial bureau, and consumer Wang Mei (a pseudonym) reflected the quality problems of clothes purchased in a clothing store.

"Complaints are orders". The center immediately diverted the assigned staff to the scene for mediation at the first time, and promptly resolved a consumer dispute, which was affirmed by the consumers.

After careful inquiry and understanding, the staff learned that the original customer was buying at a clothing store on Si Yuan road.

Discount clothes

When she did not carefully observe the quality of the clothing, when she went home to wear clothes carefully observed, it was found that the collar and sleeves of the garment had different degrees of blistering phenomenon, and the instructions clearly indicated that the dress was decorated with ornaments.

Belt

But the adornment belt is "misappropriated" by the operators but not to the consumers.

Ms. Wang was very angry and asked the operator to replace the purchase of clothes, or to sell the clothes with suitable preferential conditions. However, the operator refused to replace Ms. Wang on the grounds that the discount products did not guarantee the quality of the products.

Payment for goods

And selling the clothes with suitable preferential conditions, so the scene of the beginning of the article appeared.

After understanding the ins and outs of the incident, the staff carefully and carefully publicize the consumer protection law and the product quality law to the operators. The owner understands that the discount products also need to guarantee the quality to the consumers. Meanwhile, the shopkeeper concedes that the sleeves and collar of the clothes are the bubbles produced by the operators when they are ironing the clothes.

Finally, after the two sides' mediation, the two sides agreed to make a decision. The operator sold the clothes with the right preferential conditions, and returned the "decorating belt" of the dress to Ms. Wang.