Footwear And Other Daily Necessities 315 List Of Consumer Complaints

Up to now, the 3. 15 evening party has collected and sorted out the top ten consumption areas or industries according to the various clues received before.

First, online shopping.

In January, the number of complaints online shopping increased significantly, mainly in the quality of goods and description is not consistent, shoddy, selling fake and shoddy goods, after the purchase of fake goods disappeared businesses can not protect their rights, group buying rules or services to change at random, online shopping and after-sales service can not be guaranteed.

Two, express delivery

Express delivery has always been a more expensive area of consumer complaints, especially in the form of more courier services matching online shopping.

Consumers often reflect express delay, loss and damage, opaque price, difficult claims, signature first, re inspection, refusal to deliver door-to-door, etc.

Three, automobile

With the expansion of automobile consumption, the number of complaints has risen sharply.

Most of them focus on quality and safety issues, after sales service and so on. For example, the quality defects of engine, the unknown sources of fittings, and the frequent quality problems during the maintenance period.

In addition, in the process of car sales, the problem of deliberately concealing the real situation of the car, unknown accessories and tying of car insurance are also prominent.

Four. Food

Food complaints are mainly related to food quality and safety.

If the date of production is blurred, there are foreign objects in the food, the sale of the date of the change of the quality of the food, the health of the bulk food is not up to the standard.

Five, broadband network services and communication products.

Complaints about broadband network services are growing rapidly. The main problems are the actual network speed is much lower than the nominal network speed, the broadband network needs to be bundled with mobile phone service, the application is easy to install, and the network fault repair service is slow.

And the quality of mobile phone communication products and after-sales service are still complaints hotspots, especially the "fee sucking software", resulting in a sudden increase in telephone fees and complaints.

Six, false advertising

Consumers complain more about advertising products or services advertised in newspapers, magazines, radio and television stations, exaggerating the functional effects of products, shoddy, fake experts, fake cases, deceiving consumers.

Seven, financial insurance

The problem that consumers focus on is that credit cards are easy to sell cards and difficult to sell cards. There are many charges. Ordinary customers in banking business often queue long queues for a long time. Financial or VIP customers' windows are idle for a long time. Medical insurance is easy to be insured and difficult to settle.

Eight. Transportation

The main problems of pportation complaints are toll collection fees, mandatory annual fees for road traffic and quality of petrol stations.

Especially about driving school teaching quality, examination fraud and other complaints are more concentrated.

Nine.

The quality problems of clothing, shoes and hats and other consumer goods are the main consumers.

Ten, household appliances

After the quality problems of household appliances, the maintenance is not timely, and the warranty period is not extended.

In addition, there are more complaints about the opaque maintenance of household appliances, the irregular maintenance, and the unreasonable charging of accessories.