"Daphne" Shoes Repair Too Bad Shoes Are Not Repaired, Good Shoes Repaired.

A pair of newly purchased Daphne boots only wore for a while, and the decorations on the shoes automatically fell off. After negotiations with the Daphne counters in a commercial building in Qingpu, the salesman promised to return to the factory for repair. The result was tossing for weeks.

Once again, the customer can only negotiate "back to the factory" to repair. Finally, the decorative piece of a good shoe is hung on the upper hole of the upper.

In November 5th, Miss Ren bought a pair of black boots at a price of 391 yuan in a Daphne counter in a commercial building in Qingpu.

A few days later, she put on these boots and found that a circular ornament fell off her boots.

Then she found the counter, and the salesman said that the shoes had to be returned to the factory, so she opened a document for her.

Two weeks later, Miss Ren rushed to the counter to pick up her boots. The salesman handed her an old shoe box, with these boots in it, and took out a look. It had not been repaired at all, but hung the fallen ornaments on the upper holes in the upper.

Miss Ren was very dissatisfied, and the salesperson told her to go back to the factory again, and opened a document for her.

A week later, she went to the counter again to pick up her boots, and the boots returned to the factory.

Miss Ren left the counter for only half an hour, and she received a call from the shop assistant saying that the boots had arrived.

Miss Ren rushed to the counter again to pick up shoes the next day. When she took out her boots, she was dumbfounded. This time, the "return factory" was just a decorative piece of a good boot, which was also removed and hung in the hole of the upper shoe in the same way.

The salesman said that the maintenance masters in the factory did this for the coordination symmetry of a pair of boots, so they also removed the good ones and hung them to the holes on the sides.

The salesperson said that the decorations on the shoes were not three packs.

The reporter has contacted with the operation management department of the commercial building and has been highly valued by the relevant departments.

It is understood that the situation described by the customer Miss Ren does exist. The problem is that the personnel in the Daphne maintenance department are not standardized.

The person in charge of the shopping center immediately communicated with Miss Ren about this, apologized and agreed with Miss Ren's return request.

The person in charge said that it was the responsibility of the shopping mall to have such a problem. After knowing the situation, he immediately contacted the factory to solve the problems raised by the customers.