Netease'S Strict Selection Of "Thousand Blackmail" Is Reasonable?

Online shopping is a common way of consumption for most people nowadays. It is convenient and fast. The only trouble is to buy bad products. There will be some trouble in return, but now most of the online stores have complete after-sales service, and they can also choose to refund their products if they are not satisfied.

In normal circumstances, no extra cost is charged, and in June this year, a consumer claimed that the return was received by the seller for a thousand yuan refund fee.

It is understood that the consumer song because of shoulder discomfort, on the regular shopping NetEase selection of e-commerce website strictly ordered, bought a set of 11999 yuan "NetEase intelligent space capsule massage master chair".

After the delivery of the goods, it happened to see the evaluation of the buyers at the back of the massage chair. 3 of the 6 evaluations were bad reviews, so they were very worried about the products and immediately chose to return them.

In the NetEase strict selection of this massage chair is just below, clearly written "30 days of worry free return, 48 hours refunds, NetEase self - operated brand, full 88 yuan packet mail", obviously this is to inform the consumer, if the massage chair is not satisfied after buying, within 30 days can be refunded.

30 worry free return to become a "lie" want to return 1112 yuan to pay.

According to Mr. Song, because of NetEase's strict selection of this massage chair, it is a 30 day worry free return, so he only chose to return it.

However, it was told by NetEase that the customer service was strictly selected, and it needed to pay 2000 yuan return fee, which included round-trip freight, inspection fee, packing fee and so on.

Mr. Song told customer service that he simply confiscated the goods and did not see the goods. What inspection fees did you receive?

Then, he received a short message from NetEase's customer service. The refund fee of the product was 712 yuan plus the refurbishment package fee of 400 yuan, which amounted to 1112 yuan.

Bought a more than 10000 day 30 day worry free return merchandise, consumers did not touch the goods, return 1112 yuan.

Mr. Song said: "this is a worry free return, it is simply blackmail consumers."

NetEase strictly elected official response

NetEase responded by saying that, according to the internal verification, the NetEase intelligent manufacturing massage master chair contained in the complaint was in line with the "30 day unconditional return policy", but the commodity belonged to a large piece of goods. Under the condition of no quality problem, the goods returned freight was borne by the users themselves. The information has been clearly displayed on the product details page.

At present, NetEase strict selection has been contacted with users to solve related problems.

At the same time, many netizens heard the news and grumbling for "NetEase's strict election": "NetEase has strictly chosen 30 days' worry free returns" has been very conscientious, OK? In the store, considering consumers' rights and interests as far as possible, consumers should not be concerned, especially when buying such a large piece of products.

Unreasonably judged by law

A lawyer said that the business page did not specify the other fees charged, so there was no legal basis for the seller to undertake other high fees.

In addition, the amount of freight has not been explained. If there is no agreement, the actual occurrence will prevail.

Therefore, we suggest that when you purchase online, you should also pay attention to whether the return instructions are acceptable or reasonable.