Visiting The Customer Etiquette To Build The Best Image For You.

In the process of visiting customers, in order to achieve the purpose of paction, often need to communicate with customers repeatedly.

In this process, if there are important things to communicate with customers, it is necessary to make a good appointment.

Only in this way can we ensure the smooth progress of the visit plan.

When appointing a client, there are usually two kinds of appointments, one is the time of visit, the other is the customer's decision.

Self determined access time is based on its own sales plan or visit plan, most of which are determined.

For example, considering a visit to a company, because the traffic is heavy in the morning, and those who are on the way are likely to go out to work, so they can decide to visit in the afternoon.

If you visit a B client, you know that the other person usually deals with after sales service in the afternoon, so you'd better visit in the morning.

This kind of visit is decided by oneself, and it is a problem that can be controlled by itself.

What is more troublesome is that customers decide time and business activities. Generally speaking, they are willing to accommodate customers, and can not set the time according to the seller's position.

In many cases, although you have worked out an interview schedule in advance, you still have to follow the customer's decision time to do the work. In extreme cases, after visiting the customer, even if your mind is dissatisfied, you must maintain the principle of "customer first".

Once you have agreed the time of meeting with your client, you must be punctual. If you fail to grasp this point well, you will lose a sales opportunity.

Punctuality is not about punctuality.

The best thing is to arrive fifteen minutes earlier. There will be no mistake on time, but if the customer's watch is a little faster, it will be bad, because the customers are all on their own watches. Even though the watch you wear is the exact time, you are already late for the customers.

Some eccentric customers think that being late for an appointment is unforgivable. Even if there is no such a quick customer's situation, it will arrive at the appointed time, so it will rush into the topic immediately because there is no rest time.

But it's too bad to come too early. It's more than twenty minutes earlier than the appointed time. Maybe the customer needs to negotiate with someone else before meeting you. Then you suddenly come out, which will affect their atmosphere and make the customers unhappy.

Especially when you are making family visits, you are more than twenty minutes early. Maybe the family is tidying up the room. Your arrival will annoy the customers.

Therefore, it is very reasonable to arrive fifteen minutes earlier than the appointed time, so that you can get room for the buffer and take a slow breath. If a visitor before you is appointed, you will leave ten minutes earlier.

This way you have increased your meeting time with the interviewees for more than ten minutes.

Early arrival, especially in summer, can just wipe sweat, calm down the hot and dry mood, and then talk with the customers with ease. In cold winter, it can relieve the stiff body and turn the color slowly.

Be quiet while waiting. Do not kill time by talking. This will disturb other people's work.

Although you have been waiting for 20 minutes, do not look at your watch impatiently. You can ask the assistant when his boss will have time.

If you can't wait, you can explain to the assistant and make another appointment.

No matter how dissatisfied with your assistant's boss, you must be polite to him.

Everyone's time is a valuable resource. For your customers, many of them are leaders of enterprises or institutions. Their time is more valuable. They must save time in the process of visiting.

In general, the greeting phone calls do not exceed 1 minutes, and the maximum number of visits can not exceed 3 minutes. The product introduction or service introduction telephone should not exceed 5 minutes.

If you negotiate with important customers, the phone call to establish customer relationship usually does not exceed 15 minutes, otherwise it will no longer be suitable for telephone calls.

The purpose of visiting a client is to reach an effective agreement with the client, and the right to decide on the agreement is generally in the hands of the decision maker.

These decision makers mainly refer to the person in charge of the company, the chairman, the general manager, the director and so on. For the organs and institutions, they are mainly Party committee secretaries, directors, directors, directors and directors.

In this regard, at least you have to find the relevant project leader, who has the right to decide who will spend more time on it.

Of course, it does not exclude the auxiliary role of other personnel, but the main energy should be placed on the decision-makers, so the efficiency of visits will be greatly improved.

In addition to punctuality, you need to master other important appointments. Only in this way can you become an excellent salesperson at an early date.

When visiting a client's office or at home, you should first ring the doorbell or gently tap the door, then wait at the door, ring the bell or knock on the door. Don't go indoors without or without your master's permission. When you see the customer, you should nod your head and smile, and then explain the intention.

When you enter a client's office or home, you should take the initiative to greet or nod your head to the people present.

In the customer's home, you can't visit the house without invitation, even if you are a familiar customer's home, do not touch or play with the things on the client's desk at will, do not touch the books, flowers and other furnishings in the room.

We should develop good hygiene habits and overcome all kinds of indecent manners.

Don't blow your nose, blow your ears, pick your teeth, trim your nails, yawn, sneeze. You can't help but cover your nose and nose with a handkerchief, try not to make a sound, don't throw out the peel and paper.

This is a little bit of detail, but they combine to make up the overall impression of the customer.

Besides, women must pay attention to the fact that dressing up before people is the most annoying habit of men.

Of course, it is not a particularly rude thing for a woman to have a lipstick and light powder after eating in a restaurant.

However, when women need to comb their hair, brush their nails, wear lipsticks and make up before they meet clients, it is best to keep away from their offices and go to the dressing room or lavatory.

Similarly, in front of people, hair, clothing, and mirrors should be controlled as far as possible.

Grasp the necessary dating etiquette, so that you can trust and feel good about him in the process of contacting with customers, which also plays a key role in promoting the success of your sales.

In addition to products, sales personnel in the visit to some details of customer handling, the success rate of sales also has an important impact.

Experts say that the best way of dressing is "customer +1", which is better than customers.

It not only reflects the respect for customers, but also does not open the distance between the two sides.

The contrast between the dress and the respondents is too big, but it will make the other party uncomfortable, virtually the distance between the two sides.

For example, the building materials salesperson often visits the designer and the general contractor's construction manager. Of course, the former should wear a shirt tie to show your professional image. If the latter is similarly dressed, there is something wrong with it. Because the environment of the construction site is limited, the staff can not dress up.

If you wear good clothes to run the construction site, do not talk with customers, you may find it difficult to find places to sit.

Telephones are mostly the characteristics of salesmen.

No telephone conversation is not very realistic.

However, most of our salesmen are very polite and will ask for permission before receiving the call. Generally speaking, the other side will be generous enough to say no problem.

But I tell you, the other person will be in the bottom of his heart: "it seems that people on the phone are more important than me, and why he will talk so long."

Therefore, the salesperson will never answer the phone when he first visits or visits.

For example, if you call someone who is important, you should connect with a few simple phrases and then hang up quickly.

Salespeople say "we" will give the other side a psychological hint: salespeople and customers are together, thinking from the perspective of customers.

Although only a word more than "I", but a little more intimate.

Northern salesmen have some advantages in working in the south. Northerners like to say "we". Southerners are used to saying "me".

It's a good job habit for the salesperson to write down the time and place and the name and title of the customer, write down the needs of the customers, promise the customers to do things, visit the next time, including their own work summary and experience.

Another advantage is that when you take the time to make notes and listen to your customers, you can encourage customers to speak more about their needs. A sense of respect also arises in the hearts of your customers. Your next sales job can not be bad.

This young sales novice should pay special attention. You have quick thinking and eloquent speech. You can't talk about objects as fast as you start off. You can't keep up with customers when they are old. They don't know what you are talking about at all. It's easy for customers to feel sick.

Wang Tianlei has a salesperson who specializes in project sales. He is neither talkative nor selling technical skills. But he is very closely related to engineering supervision.

Generally speaking, supervisors are old engineers who are about to retire at the age of 60, and he is very concerned about the psychology of the elderly.

Finally, the old engineers became the strong supporters of the product in this project.

Before entering the other office, do the following self check work: first, reconfirm whether any information that may be involved in the conversation is omitted; confirm the order of the data in the presentation; if the card is exchanged, the first step is to reconfirm whether the card is ready.

If there is a mistake in this link, it is easy for the other side to doubt your ability and efficiency.

So, make sure that you get the information and business card in advance, which will make you feel free when you visit.

The average visit is 15 to 30 minutes; the limit is 60 minutes.

Of course, there are some cases when appointments are made between the two parties. You have 30 minutes or 40 minutes to visit. Then you should pay attention to the control time, the longest can not exceed 40 minutes.

When visiting friends, be sure to choose the right time.

The first principle of activity.

Generally speaking, when deciding to visit a friend, you should write or call to get in touch with each other. The two parties agree that the meeting place and time are suitable and tell the intention of the visit.

The language and tone of an appointment should be friendly, demanding and consulting, rather than demanding.

In the course of foreign exchange, it is undesirable to have a meeting that is not agreed.

If there is no agreement in advance or in advance, but when you have to go, you should try to avoid disturbing the person at night. If you have to meet the other party during a break, you should see your host immediately apologize, say, "excuse me, disturb", and explain the reason for the interruption.

The two sides agreed on the specific time for the meeting. As visitors, they should be punctual.

You can not change your time arbitrarily, disrupt your host's schedule, nor be late or early.

If you are late for some reason, you should apologize to your host.

If you fail to do so, you should give a cordial and euphemistic explanation in advance.

In foreign exchanges, we should strictly observe the time. Some countries arrange visits time to be divided into units of calculation. If they are late for 10 minutes, the other party will decline to pay a visit.

Punctual appointment is the basic requirement of international communication.

Whether it is office or apartment visits, we must adhere to the principle of "customer listening to the master arrangement".

If you visit your host's apartment, you should tap the door or ring the doorbell as guests enter the master's apartment.

If the host opens the door in person, he should greet him warmly if he meets. If the host and wife rise together at the same time, they should greet the hostess first.

If you do not recognize the person who opens the door, you should ask, "is this the home of Mr. X. Mr.?"

When the host introduces his visitor to his wife or husband, or introduces his family to visitors, he warmly greets each other with a nod or a handshake.

The elders should be respectfully greeted and greeted other members of the family.

When the host asks for a seat, he should say "thank you" and sit in accordance with his seat.

When the host goes to tea, he must get up and welcome him and express his warm thanks.

The later guests should rise to meet each other; when necessary, they should take the initiative to leave.

If you are a child, you should teach courtesy to others and respectfully address all the family members.

If you have dogs and cats in your host's house, you should not express fear or disgust. You should not kick or drive it.

In order to express to the owner

The purpose of this visit is to be dignified and clean.

Before entering the room, wipe the soles on the mat and do not bring dirt into the host's home.

In summer, when you enter the house, you should not take off your shirt or trousers if you are hot. When you enter the house in winter, you should take off your hat. Sometimes you should take off your coat and scarf and avoid cold.

In the master's home, pay attention to hygiene, do not make the host's room smoky, sugar paper, peel and core should be placed on the coffee table or fruit box.

People who are suffering from diseases, especially those with infectious diseases, should not visit relatives or friends.

Unclean guests and sick guests are unwelcome.

The ancients said, "those who enter their homes avoid their taboo."

People often say that the main Yaku is diligent; conversely, the guest yak Fang is welcome.

In ordinary friend's home, do not throw away clothes.

No matter how good the relationship is with the owner, do not flip the master's letters or crafts.

Do not enter the master bedroom or bookstore without the master's permission. Do not scramble over the table or lie on the bed.

Attention should also be paid to elegance in sitting posture.

Talk with your host and be sincere and natural. Do not self righteously comment on the furnishings of your host family, nor talk about the length and disappointments of your host.

If you have elders in conversation, talk with your heart and listen to the elderly. Do not interrupt or interrupt others.

If you are prepared to discuss things and visit what you want to achieve, you should have a plan in advance so as not to run marathon while visiting. If there is no important business, you should not stay too long or too late.

It is impolite to kill time in other people's homes.

The purpose of the visit has been reached. If the host is tired, or he wishes to have other guests, he should leave in good time.

If the host is sincere, insists on retaining the meal, then stay after dinner for a while and then go. Do not wipe your mouth away.

To be decisive, do not "go", say a few times, but leave without moving.

Say goodbye to other guests when you leave, and thank your host for his warm hospitality.

After leaving the house, ask the host to stay.

If you want to invite your host to pay a visit, you can invite them when you are not in the same place.

Don't whisper in the elevator and corridor after the company or home from the other party, so as not to be misunderstood.

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