What We Need To Do If We Want To Increase Store Performance

Understanding customer needs and meeting customer needs is what customers need, not selling skills and sales skills.

It is a hundred percent accurate sales method to understand the needs of customers, find out the advantages of their products, and satisfy the needs of customers with high-quality sales skills.

1. "if I could do anything, what would you do?"

Scenario: this sentence usually occurs when employees ask the manager for questions.

Why: the shopkeeper will not, but he will not be able to put up with his face.

Revelation: no one can learn without learning.

The right way: I will not do that. In this case, let's study together and fix it.

2. "now tell me, are these useful?"

Scene: when it comes to this sentence, it is usually a matter of work and accountability.

The reason: the manager's mistake was judged by the staff once reminded, not only does not admit this time, but also wants to shift more responsibilities to the staff.

Inspiration: can help subordinates Lei Lei shop manager, subordinates will drag you to draft.

The right way: no matter what, I should take the main responsibility. I hope this mistake can become a good experience for our team and let us do better next time.

3. "Why are you so stupid?"

Scenario: employees do something wrong.

Why: the subtext is, "I am stronger than you, how can you drag me back?"

Revelation: selfish people will fall into their own holes one day.

The right thing to do: it doesn't matter. We've done a good job this time. Let's analyze and analyze the problem together. Next time, you will be perfect.

4. "I don't look at the process but only the result!"

Scene: when the assessment index is not up to date

Reason: regardless of the availability of resources, we only want to shift responsibility to employees.

Inspiration: employees are here to help you accomplish your goals, not to be scapegoats for you, but to think more often about how to use their abilities and not always settle accounts after the autumn.

The right way: this index is not completed. According to the rules, all of us should bear the corresponding responsibilities. We should take a cut and grow wiser. But we still have a lot of gains in the process.

With these experiences, we must overfulfill the targets next time.

5. "say it again / look at the situation / collective decision!"

Scenario: when there is any risk in any judgement, drag on two and push three.

Reason: no ability, two do not want to take any risk, for fear of affecting their own way of promotion.

Revelation: you can never make the right decision without making a decision.

Correct approach: after listening to your opinions, I think so:...

So, my plan is:...

If you do not have a better plan for the time being, do it on this basis.

6., "what kind of qualifications do you have, master's degree and doctorate work for me!"

Scenario: highly educated employees have made mistakes.

The reason is that the deep reason is that the manager's self educated inferiority is low, and he can restore his psychological balance by despising highly educated people.

Enlightenment: use talents, never be shorter than others.

A highly educated person is not meant to satisfy your vanity, but to give full play to their real strengths.

The right way of doing things: I think it's okay to make a mistake, but we need to straighten out our mindset and do all these basic things well before we can develop your ability to develop faster.

7. "overtime is your job!"

Scenario: employees are unwilling to work overtime for a long time.

Reason: to see the busy state of employees is actually to have no determination and confidence in the goal itself.

Revelation: overtime is the benefit of employees to the company, and we should learn to be grateful.

The right way: Hard everyone! Go, please eat!

8. "do you want to increase wages?"

Scenario: employee raises

Reason: do not want to cultivate a team, just want to use cheap "zero hour work".

Revelation: no cattle grazing, only cows milking, only the remaining thin cattle, sick cattle.

The right thing to do: I think the salary increase can be discussed honestly. First, you can talk about your reasons. The final increase depends on your reasons.

1. "if I could do anything, what would you do?"

Scenario: this sentence usually occurs when employees ask the manager for questions.

Why: the shopkeeper will not, but he will not be able to put up with his face.

Revelation: no one can learn without learning.

The right way: I will not do that. In this case, let's study together and fix it.

2. "now tell me, are these useful?"

Scene: when it comes to this sentence, it is usually a matter of work and accountability.

The reason: the manager's mistake was judged by the staff once reminded, not only does not admit this time, but also wants to shift more responsibilities to the staff.

Inspiration: can help subordinates Lei Lei shop manager, subordinates will drag you to draft.

The right way: no matter what, I should take the main responsibility. I hope this mistake can become a good experience for our team and let us do better next time.

3. "Why are you so stupid?"

Scenario: employees do something wrong.

Why: the subtext is, "I am stronger than you, how can you drag me back?"

Revelation: selfish people will fall into their own holes one day.

The right thing to do: it doesn't matter. We've done a good job this time. Let's analyze and analyze the problem together. Next time, you will be perfect.

4. "I don't look at the process but only the result!"

Scene: when the assessment index is not reached

Reason: do not consider whether the resources are in place or not, just want to push the responsibility to the staff.

Revelation:

It is to help you accomplish your goals, not to be a scapegoat for you, but to think more often about how to use their abilities and not always settle accounts after the autumn.

The right way: this index is not completed. According to the rules, all of us should bear the corresponding responsibilities. We should take a cut and grow wiser. But we still have a lot of gains in the process.

With these experiences, we must overfulfill the targets next time.

5. "say it again / look at the situation / collective decision!"

Scenario: when there is any risk in any judgement, drag on two and push three.

Reason: no ability, two do not want to take any risk, for fear of affecting their own way of promotion.

Revelation: you can never make the right decision without making a decision.

Correct approach: after listening to your opinions, I think so:...

So, my plan is:...

If you do not have a better plan for the time being, do it on this basis.

6., "what kind of qualifications do you have, master's degree and doctorate work for me!"

Scenario: highly educated employees have made mistakes.

The reason is that the deep reason is that the manager's self educated inferiority is low, and he can restore his psychological balance by despising highly educated people.

Enlightenment: use talents, never be shorter than others.

Please.

The talents are not meant to satisfy your vanity, but to give full play to their real strengths.

The right way of doing things: I think it's okay to make a mistake, but we need to straighten out our mindset and do all these basic things well before we can develop your ability to develop faster.

7. "overtime is your job!"

Scenario: employees are unwilling to work overtime for a long time.

Reason: to see the busy state of employees is actually to have no determination and confidence in the goal itself.

Revelation: overtime is the benefit of employees to the company, and we should learn to be grateful.

The right way: Hard everyone! Go, please eat!

8. "want to add

Right? What a lot of laid-off workers are!

Scenario: employee raises

Reason: do not want to cultivate a team, just want to use cheap "zero hour work".

Revelation: no cattle grazing, only cows milking, only the remaining thin cattle, sick cattle.

The right thing to do: I think the salary increase can be discussed honestly. First, you can talk about your reasons. The final increase depends on your reasons.