Clothing Shopping Guide To Retain Customers Skills To Help You

Shopping guide is a university question. A good clothing guide can enhance the image of the enterprise and retain a large number of loyal customers.

Shopping guide should constantly learn from his work, sum up his experience, read more books on marketing and psychology, grasp the skills of shopping guide, and gradually train himself.

Shopping guide is a university question. An excellent shopping guide can enhance the image of the enterprise and retain a large number of loyal customers.

Shopping guide should constantly learn from his work, sum up his experience, read more books on marketing and psychology, grasp the skills of shopping guide, and gradually train himself.

During the holidays, the clothing stores are full of customers, and the shopping guide can not afford to rush. They can not just greet their customers at the moment, greet them with other customers, nod and smile and say "welcome."

If the purchase can be completed in a short time, we must first fix it.

If you have spare colleagues, you can ask them to help.

Sometimes there are some unreasonable customers in the shopping guide.

Avoid quarrelling with customers, still patiently and enthusiastically explain to customers, try to communicate and remember that guests are always right.

Really can not handle, timely reflection to the higher authorities.

Unfortunately, the goods that customers want are out of stock.

It is suggested that customers replace other substitutes and introduce reasonable substitution between them. If customers insist on goods that are out of stock, leave the customer's contact telephone and deposit, and notify the customers promptly when the goods arrive.

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It is very important to know how to act, so that the guest can get a psychological satisfaction.

For example, when customers are hesitant, they should cooperate with each other to play a role in adding fuel to the flames.

When dealing with customers' complaints, they should cooperate with each other to solve the problem satisfactorily.

When communicating with customers without any topic, they should also give themselves a step in time to exchange for another shopping guide.

Many people arrive.

Shopping is not about shopping. It's just a stroll or asking for something. The guide can't let them feel left out. They should have the same warm hospitality if they are "the guests are three guests."

When it is necessary, we should introduce the hot products and the current sales promotion activities in the clothing store, promote their services, send some promotional materials to the clothing stores, and let the customers advertise the clothing stores.

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From the process of customer entry to the whole process of departure, from every aspect of sales, from every aspect, such as greeting, approaching customers, opening, trying, closing, selling, after-sales service and dealing with complaints from the store, we must grasp an important and basic principle in language and behavior, whether it is a target customer or a wandering customer, whether it is a wealthy customer or a seemingly embarrassed customer, no matter whether it is final or not. This principle must make the customer feel a sense of respect.

However, many of our salesmen are not able to express themselves in a more artistic, more euphemistic, and more reasonable way to deal with customers' problems in practical work. Many shopping guides only have three sentences: "hello or welcome" before entering the store. After you enter the store, "you can try it or take a look at it".

The way of expression is simple, direct and straightforward. As the saying goes, "running pigs straight in the alley" is a lack of patience, without considering whether our language has the power of sales, nor does it consider the embarrassment of customers' feelings for our answers, not being able to stand up, losing face or silent anger.

Performance is not ideal, we often wonder.

Language or language. In the daily communication with customers, he repeatedly unknowingly refused customers and hurt customers, and became invisible and invisible to customers.

As a salesperson, customers are eventually led to two places: fitting rooms and cash registers.

So, in real life, we can see in many clothing stores that the shopping guides have been working hard for a day, but there is no performance for a day. The above is very important as a shopping guide. Remember, learn from actual combat, accumulate from actual combat, and practice their own sales language from actual combat.