Clothes Washing Signs Are Misleading.

The dispute of washing and dyeing service has always been a difficult disease in consumer complaints. Because there is no evidence to follow, how to divide the responsibility of washing clothes and how much the amount of compensation can only be negotiated and mediated. Recently, the "national solution to the dispute on washing and dyeing service" has been promulgated (hereinafter referred to as the "method") to fill the gap in this field. How to solve the problem of washing clothes is no longer a stupid account.

The resolution of the national dispute resolution on washing and dyeing service is issued. Washing and dyeing The settlement of service disputes provides concrete basis for many aspects. Wang Jidong, Secretary General of Dalian washing and dyeing industry association, has three practical aspects.

　 Highlight 1:

Make sure that clothes are missed and the time limit for contacting customers is clear.

"First, the" method "stipulates the time limit for checking the missing clothes and contacting customers. Wang Jidong told reporters that a lot of disputes in the actual operation were the problems that were not found in the reception at the front desk. It was discovered before the cleaning in the background, or the customers took away the clothes and came back to say that there were problems in the clothes. It was difficult to define who was in the hands of the clothes. The "method" clearly stipulates that the laundry should contact the consumers within 72 hours before the inspection of the clothes and maintain them. Clothing The original sample, otherwise the problem will be borne by the laundry. After the customer takes the coat, he will find the missing inspection and submit it to the operator within second days.

　 Highlight 2:

　 Washing marks are misleading, and operators may be exempt from liability.

Dalian's dyeing and finishing industry once appeared a well-known case in the industry. A famous leather garment that the customer sent to wash was labeled "not washable and not dry cleaned" on the label. Wang Jidong said that such a laundry label is unclear or mistaken. There are no "ways" before. Laundry often backs the garment factory. According to the "method", the quality of washing and dyeing failed to be misled. standard Even if the damage is made, the operator may not be liable. "

　　 Highlight 3:

　 No agreed value maintenance, clothing washing up to two thousand

Keeping the value of laundry has also become a bright spot in the "measures". With the increase of the consumption level of the public, the laundry often receives the international famous brand clothes which are tens of thousands of yuan. But in the past, there was no clear stipulation about the compensation standards for such clothes washing accidents, and thousands of Yuan's overcoat scrubbing only paid 500 yuan.

The "method" clearly stipulates that for such clothing, operators and consumers may agree to keep the value of cleaning, clean the cost of clothing value of 5%~20% and agree on the amount of preservation. After disputes arise, they will be compensated according to the insured value. There is no agreed value for cleaning, and the maximum standard is 2000 yuan. "Due to the uneven professional level of the staff in the dyeing and dyeing service, the receptionist at the front desk may not always be able to judge the value of the high-end clothing. With the stipulation of keeping the value of the washing, the laundry can measure whether or not to pick up the bill according to its ability." Wang Jidong said.

　 Dispute resolution of washing and dyeing service, farewell to confusion

Previously, because there was no relevant regulations as a basis, washing and dyeing service disputes were often confused. Some provinces and cities in China have issued local solutions for service disputes in the field of washing and dyeing, but this city has always been blank in this field. Data show that the consumption of washing and dyeing is a large consumer in the city, and there are more than 600 consumer complaints in this area each year, and the dispute that has become a complex disease and transferred to the washing and dyeing industry association has exceeded 40 so far this year.

Analysis of the industry, the national "approach" not only provides the basis for mediation disputes between Consumers Association, industry associations and other departments, but also avoids many unnecessary disputes and guides the rational development of the industry. According to the city's dyeing and dyeing industry association, the city is now working out a solution to local dyeing and dyeing services which is more in line with the actual situation in Dalian.