Must Pay Attention To Telephone Etiquette Skills

< p > < strong > < a > href= > //www.sjfzxm.com/news/index_c.asp > > telephone < /a > etiquette < /strong > /p >

< p > answer the phone is not too casual, must pay attention to the necessary "a href=" //www.sjfzxm.com/news/index_c.asp "etiquette" /a "and certain skills, in order to avoid any misunderstanding.

Whether we call or answer the phone, we should be enthusiastic, generous, natural, moderate, clear, concise, and polite.

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< p > < strong > 1, and answer the phone in time < /strong > < /p >.

< p > generally speaking, in the office, the phone should be answered before it rings 3 times. After 6 times, you should apologize: "I'm sorry to keep you waiting."

If the receiver is doing something important that can not be answered in time, the representative should explain it properly.

If you do not answer the phone in time, do not apologize, or even extremely impatient, it is extremely impolite behavior.

Answering the phone as soon as possible will make a good impression on the other person and make the other person feel valued.

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< p > < strong > 2, confirm the other party < /strong > < /p >.

< p > when the other party calls, they usually introduce themselves.

If you do not introduce or you do not hear clearly, you should ask yourself: "who are you? What can I do for you? Who do you want to find?" but the custom is to pick up the phone and ask, "Hello! Who?" this sounds strange and remote to the other side, and lacks human touch.

When you receive a call from the other party, you pick up the receiver and introduce yourself first: "Hello, I am a certain person."

If the person you are looking for is next to you, you should say, "just a moment, please."

Then cover your microphone with your hands and whisper to your colleagues to answer the phone.

If the person you are looking for is not here, you should tell the other person and ask, "do you need a message? I will tell you!" < /p >

< p > < strong > 3, stress art < /strong > < /p >.

< p > when answering the phone, pay attention to keeping the mouth and microphone at a distance of 4 centimeters. Close your ears to the microphone and listen carefully to the other person's speech.

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< p > finally, let the other person end the call himself, then gently put the microphone away.

It's very impolite to throw it back where it is.

It's best to hang up after each other.

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< p > < strong > 4, adjustment mindset < /strong > /p >

< p > when you pick up the phone, you must smile.

Do not think that a smile can only be expressed on the face, and it will also be hidden in the voice.

Kindly, tender voice will make the other person immediately get a good impression on us.

If a face is stretched, the voice will become cold.

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< p > no smoking or chewing gum is allowed when playing or answering the phone. When speaking, the voice should not be too loud or too small, and the word is clear enough to ensure that the other person can understand.

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< p > < strong > 5, using the left hand to answer the phone, and the right hand side to prepare paper pens < /strong > < /p >.

< p > easy to record useful information at any time.

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< p > < strong > > a href= "//www.sjfzxm.com/news/index_c.asp" > telephone etiquette < /a > /strong > /p >

< p > when calling, pay attention to the following points: < /p >

< p > 1, we must choose the time.

When making a phone call, if it's not important, try to avoid the time of rest and meals for the recipient, and it is best not to disturb each other during holidays.

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< p > 2, to master the call time.

Before you make a phone call, you'd better think about what you want to say, so as to save time for talking. Do not want to say now that "phone calls" usually do not call for longer than 3 minutes at a time, the so-called "3 minute principle".

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< p > 3, be friendly.

Don't shout or deafen when you talk.

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< p > 4.

At the beginning of the call, you should first introduce yourself, and don't let the other person guess.

When a person asks for or pfers a person, you should say "excuse me" or "trouble you". Don't think that's right.

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< p > < strong > some skills of calling: < /strong > /p >

< p > 1, pay attention to your voice and mentality.

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< p > telephones only convey messages by voice, so the first sentence, intonation and tone are very important.

If the heart is insincere, the other side will be able to hear it.

When you receive a phone call, you should listen attentively and write down the key points.

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< p > 2, call is concise.

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< p > every sentence should be properly questioned and the purpose is clear.

There is no such thing as the habit of writing the key points before making phone calls.

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< p > 3, avoid the rush hour of telephone.

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< p > if you call each other during the busiest time of the other company, you will often be unable to call because of the "call".

Therefore, there must be a way to avoid the rush hour.

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< p > the peak hours of general companies are like this.

Within one or two hours after work.

Within one or two hours after lunch break.

The time to leave work.

Anyway, don't forget to say "I'm sorry to disturb you when you are busy at work."

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