Footwear "Three Packets" Has The Final Say?

The core tip has always been that footwear products are hot spots for consumers to complain, and the footwear complaints received by this Guardian hotline have remained high. The most common problems in such complaints are the quality of shoes and the standard scale of after-sale "Three Guarantees". It is understood that due to poor operability and other reasons, Jiangxi has not yet issued the "Three Guarantees" provisions for clothing shoes and hats, so in the actual dispute process, consumers' rights and interests are often eroded by the store rules of businessmen. Against this background, consumers look forward to the "Three Guarantees" requirement of footwear in Jiangxi as soon as possible. Reporter survey 1: "Three Guarantees" commitment to customize? The so-called "Three Guarantees" refers to the short selling of goods sold by retailers, including package repair, replacement and refund. This is a credit guarantee method within a certain period after the commodity enters the consumption field, and the seller is responsible for the buyer's goods. However, in the "Three Guarantees" of footwear products, it is not easy to get a refund service. "The same is sports shoes. Why is there so much difference in the" three package "requirement? Carefully, Ms. Zhang bought two pairs of different brands of sneakers for her children, and immediately discovered that there were quite a lot of "tricky things": "Lining shoes stipulate that the" three pack "period is generally three months. After purchasing shoes, 7 days later, the quality problems can be returned, and 15 days later, the quality problems can be changed. Double star shoes have not made any provision for refund. Is this after sale service standard complete? Reporters in the Nanchang footwear market survey found that the "Three Guarantees" Regulations are made by the manufacturer or the company's own warranty. These Regulations are multifarious and incomprehensible. The first item in some brand quality assurance cards is "shoes sold in the shop", followed by a parenthesis "exclusive price"; in some brands of shoes, the "three package" stipulates that there are not "three packages" in the "equivalent goods and specials". When the reporter consulted some package store owners, some shopkeepers replied, "not long ago, did the international brands like Adidas not want to return them? Besides, we are such a small brand! " Reporter survey 2: commitment to vague questions, many footwear products "Three Guarantees" provisions are clear and complete, but the specific implementation of the strength is very painful for consumers. Xiao Yang, a student in a university in Nanchang, has encountered such a problem. At the end of last year, she bought a pair of boots of 300 yuan in a shopping mall in Nanchang street. After several times, the water drill decorations on the boots fell off. Xiao Yang immediately went to stores to require businesses to carry out repairs according to the "three package" requirement. A month later, Xiao Yang received a notice from the store and went to get his shoes. When she tested shoes, she found that the problem of shedding had not been completely repaired. "I kept my shoes in the shop and asked the clerk to return the shoes to the factory again." Xiao Yang didn't expect this repair to take three or four months until early May when she got the boots repaired. At this time, the hot weather had already changed her into sandals. "Like mobile phone back to factory maintenance for more than a week, we need to provide backup machines to consumers. My boots have been repaired for so long, why can't I get any subsidy or compensation? " Xiao Yang felt puzzled about this. Compared with Xiao Yang's puzzling, Mr. Cheng's experience is even more helpless. Due to the fact that there is no definite refund requirement for double star shoes, two pairs of double star shoes purchased by Mr. Cheng have quality problems in less than a week, but they can not be returned. The owner of the store insisted on the "free appearance of the cross section and broken bottom" within a month. The other quality problems will be maintained free of charge. If the goods need to be returned, the relevant departments must prove the quality defects of the shoes. "It has broken down in less than a week. Is it necessary to identify the obvious quality problem?" Mr. Cheng exclaimed. Coincidentally, a week later, our reporter again received complaints about the store. The same is the quality problem of the shoes. The cracks on the slope surface are changed, but they are told that the cracks are not yet obvious. They must be worn and replaced. Provincial Association of shoes: category "three packages" Regulations urgently need to be announced, reporters learned from the Jiangxi provincial Consumers Association, in 2007 Jiangxi associations at all levels to accept complaints, clothing shoes and hats complaints ranked first, quality problems accounted for 91.4% of complaints. Wang Jun, a provincial consumer protection and rights complaints department, told reporters that at present, Jiangxi's clothing, shoes and hat products do not have a clear "Three Guarantees" requirement. "The delay in formulating the relevant regulations is because clothing, shoes and hat products are different from some household electrical appliances. They are easy to wear, difficult to determine and difficult to compensate for when they are used. It is difficult to formulate an effective" three package "requirement for such commodities. The reporter has learned that in the consumer protection law, consumers are required to make compensation for the legitimate rights and interests of consumers when they purchase or use commodities. For commodities which are stipulated by the state or by the operators and consumers, the operators shall be responsible for repairing, replacing or returning goods. But the real question is, under what circumstances, under the circumstances of warranty and replacement, what is the standard of compensation? This is also one of the reasons why the "Three Guarantees" scale of footwear products is different. For the after-sale service of the footwear products that lacked the "three package" provisions, the provincial Consumers Association said that the footwear "three package" regulations were urgently required to be promulgated. Before the regulations were promulgated, consumers could also refer to the provisions on the repair and replacement of some commodities in the actual disputes, requiring merchants to provide 7 days' package and 15 days' replacement of the "three package" service. For some businesses who refuse to fulfill the "Three Guarantees" commitments, consumers can report to the relevant departments. Related links: Beijing, Shanghai and other places clearly define the "Three Guarantees" of footwear. "Beijing commercial enterprises footwear commodity management and management measures (Trial Implementation)" stipulates the "Three Guarantees" period for shoes: the agreed "three package" period shall not be less than 90 days; and no agreed period shall be less than 180 days. Within 7 days of sale, there are quality problems such as split face, shoe heel deformation, coating off or cracking, outsole or bottom crack, broken or uneven impact on normal wear and tear. Operators should be responsible for one-time original price return, or consumers decide to repair or replace. If the quality problem occurs within 15 days after the 7 day sale, the operator shall be responsible for the replacement, or the consumer shall decide to repair or return the goods. In Shanghai's clothing and footwear "three package" regulations, different "Three Guarantees" validity periods are stipulated for different prices of commodities: 50 yuan and 100 yuan less than 50 yuan snow for 30 days, 100 yuan or more points containing 100 yuan of snow for 90 days, 300 yuan or more points with 300 yuan snow for 300 days. At the same time, 12 quality problems such as degumming and cracking are enumerated. The above quality problems can be returned within 7 days from the date of sale, and can be replaced or repaired within 15 days.