60% More Consumers Encounter "Fake Wash"

Consumer satisfaction survey of Anhui Wuhu Consumers Association

60% more consumers encounter "fake wash"

Recently, the Consumers Association of Wuhu, Anhui organized the compulsory investigator of the consumer association in the city.

Customer satisfaction survey in service industry.

Recently, the survey results released by Wuhu Consumers Association showed that more than 60% consumers had encountered problems such as breakage, color loss, dyeing and so on due to the quality and service problems of washing and dyeing.

Most

Washing and dyeing problems

The survey was conducted through face-to-face interviews and questionnaires. A total of 300 questionnaires were distributed and 300 valid questionnaires were collected.

In the survey, 27% of consumers said that when the operator accepted the clothes, they did not make any tests or did not seriously examine; 36% of consumers said that when they sent laundry, the operators did not issue documents or issued documents but did not indicate the status of clothes on the documents.

65% of the consumers said that they had encountered water washing and masquerading as dry cleaning; 64% of consumers said they had encountered washing and dyeing quality and service problems, leading to laundry damage, color loss and loss.

And so on; 41% of consumers reflect that, because of the responsibility of the operators, the clothes after washing and dyeing fail to meet the requirements of the quality of the wash and dyed or inconsistent with the consumer's prior requirements, or cause the damage and loss of clothing, the operators do not deal with it; 46% of the consumers reflect that the card (voucher) previously handled because of the operator's stop operation can not be used normally; only 32% of the consumers in the wash and wash of valuables have handled the preservation and washing; and in the case of the dissension, 49% of the consumers choose to negotiate with the operators; 22% of the consumers choose to appeal to the business organs or the associations or associations to complain.

There are six major problems in the dyeing and finishing industry.

Wuhu Consumers Association found that there are six major problems in the city's dyeing and finishing industry.

First, some operators do not seriously inspect the clothing when they receive them. They decide the breakage, the old and new standards, do not show the actual situation of the consumers' laundry, do not tell the consumers to protect the price, and it is difficult to distinguish the responsibility of the problems. They are only willing to repair or re wash, but are not willing to compensate.

Secondly, operators can not operate in accordance with washing signs and requirements, dry cleaning and water washing are confused, and often shrink, fade, dyed, damaged or lost.

Two, because some consumers can not provide invoices for buying clothes, after the dispute, it is difficult for the two sides to agree on the amount of compensation.

Three, some consumers do not attach importance to the certificate of clothing collection, and do not keep them properly, even make oral agreements with operators, so that their legitimate rights and interests can hardly be guaranteed.

Four, it is too late for some consumers to check the quality of clothes carefully after taking the clothes. Later, some operators refused to take the responsibility of compensation.

The five is a sharp increase in the consumption disputes of cards. It is shown that the consumers are not satisfied with the quality of the washing and dyeing service provided by the operators, and the request for refund is rejected. The laundry cards handled by consumers can not be used in the same name chain stores. After the consumers are running the cards, the shops are still in the balance due to the pfer and suspension of the stores.

Six, it is difficult to identify.

Due to the lack of supervision and inspection institutions for washing and dyeing, it is difficult to define responsibilities once there is a dispute over the quality of dyeing and finishing.

Establishing the credit system of washing and dyeing industry

　　为提高洗染行业的服务质量，规范经营行为，切实保护消费者的合法权益，芜湖市消协建议：建立洗染行业诚信公约，对遵守诚信公约的洗染店予以挂牌经营，引导消费者尽量到挂牌诚信单位进行洗染消费;大力倡导诚信经营，不能采取偷工减料的方法欺骗消费者;对洗染业使用的产品和服务项目及收费标准实行明码标价;对消费者投诉，经营者要认真对待，积极配合消协及相关部门的调解及监管工作;消费者买衣服时，保留好购衣凭证，一旦涉及洗涤纠纷赔偿时，可以有理有据，同时选择规模较大、信誉较好的洗衣店，送洗衣物时，应查看送洗凭证是否填写完整，取衣物时应现场检查，发现问题及时提出，以维护自身合法权益，确需购买洗衣卡时应尽量避免一次性高额购买，并约定好退、换卡条款。