A Sharp Increase In Complaints After The Poor After-Sales Service Of Women's Shoes

Since its entry into the mainland market in China since its entry into the mainland of China in 1995, the brand has attracted the attention of Chinese urban women, and its sales and popularity are rising.

However, if we win the market, if we ignore the product quality and after-sales service, we will inevitably affect its brand image.

Frequent product quality problems, customer service telephone is like a false name.

Recently, this network received complaints from consumers in Xiamen.

Complained that she bought a pair of shoes in April last year. After wearing it, she found that the shoes were very worn, and the VIP card had not been received yet.

In March 28th of this year, she dialed many thousand customer service phone calls, no one answered.

It was hard to get through at once, but the customer service staff on the connection was stiff and impatient.

What makes her angry is that she did not wait for Ms. Liu to explain the details, but the customer service staff hung up the phone.

Unwilling to be reconciled, she dialed the telephone number of the company's main station and asked for a statement.

The other side claimed that he did not have the right to manage this matter.

Before that, Mrs Liu called the customer service, and the customer service staff told her that the VIP card had already been sent out, and asked her to check it herself.

"Since the VIP card of their company has been processed, the manufacturers should verify whether they receive the card. How can they ignore it?

I don't believe in such an irresponsible factory any more, "Ms. Liu said angrily.

Ms. Chen (a pseudonym) in Shenzhen also encountered similar problems.

Ms. Chen said she bought two hundred thousand women's shoes at the Millennium store in Longgang in May last year, but it hasn't been worn for a week before the shoe degumming.

So Ms. Chen took the shoes to the store for repair. After less than a day's maintenance, the phenomenon of shoe degumming appeared again.

Ms. Chen once again sent shoes to repair, the staff told her: to get the company to repair.

A few days later, Ms. Chen went to the store for shoes, but found that the shoes were not completely repaired, and the problem of shoe degumming still existed.

Therefore, she believes that the quality of shoes is a problem, and it is required to return the goods according to the terms of the warranty.

However, this request was rejected by a thousand degrees.

Ms. Chen was very angry and told her reporter about her condition, hoping to expose it.

She believes that consumers can no longer be deceived, should be banned quality and after-sale insecure products.