Nodding In Conversation With Subordinates

The independent interview between management and subordinates is an effective way to find and solve problems and improve staff's enthusiasm.

But many times this kind of conversation can not play its due role.

Dashan Dashan, a sales manager of a computer company, came to the office early in the morning and saw a complaint coming from the customer service department on the table, saying that salesperson Ya Ning did not recommend a designated store when he recommended the warranty shop to his customers, but secretly found a shop with poor qualifications.

This is a clear violation of discipline, and the mountains are very angry.

When he takes his temper, he will roar or threaten, but after consulting with the professional experts, he decides to change his own way of dealing with problems.

First of all, "problem itself" should not be the purpose of conversation, and "smooth solution" is the direction and goal of conversation.

So the first thing he wants to do is to calm down and get a clearer picture of the background of the incident.

Then he made an appointment to talk.

When we meet in the afternoon, Dashan will come straight to the point and describe the events objectively, and directly express the purpose of the conversation is to find out the causes and prevent them from happening again.

Ya Ning was still making some explanations and excuses at the beginning, but Dashan did not ask questions or even intimidated as usual, but learned the training method, listened patiently, nodded repeatedly, and understood Ya Ning's considerations and practices.

This let Ya Ning gradually relax, feel that the leadership attitude is sincere, and began to communicate openly with the mountains.

Ya Ning said objectively that he was not selfish in this matter, but it was because the boss did not directly confront him, so he did not arouse his negative confrontation.

The attitude of Dashan and Dashan makes Ya Ning feel that the purpose of leadership is not to criticize him, but to solve problems and to cooperate with each other. The two of them quickly discussed the countermeasures, including the apology and improvement that Ya Ning needed to make.

Dashan successfully conducted an exchange with its subordinates.